Emergencies & Contact
If an emergency happens, please call or text Jeremy Smith at (336) 906-2176 or email jls5797@gmail.com.
You can also reach Susan Magrogan at (302) 584-6399.
For fire, medical, or any life-threatening emergency, always call 911 first. If you smell gas, leave the home before calling.
Key Dates
- Expected move-in: August 13–14.
- Getting in: the lockbox code will be texted to you before move-in.
- House keys: waiting in the kitchen island — left-side drawer.
Your Documents
Your lease was provided at signing. If you need a copy, email jls5797@gmail.com.
Maintenance Requests
For anything that isn't urgent — a dripping faucet, an appliance acting up — text or email Jeremy with a short description and a photo. Urgent issues (no heat or AC, water leaks, no hot water): call right away.
Moving-In Checklist
- Electricity: set up service with Duke Energy before move-in day.
- Natural gas: set up service with Enbridge Gas.
- Water & sewer: set up service with the City of Durham — this one can be a little tricky, so use their Start Service page to begin.
- Internet: Spectrum and Google Fiber both serve the home.
- Mail: you'll receive a key for the community mailbox (photo below) — file your change of address at usps.com.
- Renter's insurance: required, with $300,000 in coverage — email a copy to jls5797@gmail.com.
- Trash & recycling: trash is collected every Monday; recycling every other Monday. Roll the carts to the curb Sunday evening.
- Water shut-off: in the coat closet in the entryway. The valve is OPEN when the handle runs straight in line with the pipe, and SHUT OFF when it's turned across to form a “T.”
- Air filters: please replace the HVAC filters every 1–3 months — the home takes sizes 14×20×1 and 20×20×1. Fresh filters were installed on August 12, 2026.
- Garage & parking: thanks for the heads-up about the older vehicle — if it drips oil, please lay cardboard or a drip pan underneath in the garage or driveway. Normal wear is completely understood; preventive steps just help keep the floors in good shape.
- Community amenities: the Sterling pool and tennis courts are yours to enjoy.
- Breaker panel: locate it on day one, before you need it.
Your Mailbox
Your mailbox is in the cluster unit near the clubhouse. Use the panel letters (K and L) to spot the right unit — the open compartment in the photo is yours.
